Are you a factory or a trading company?
We are a Professional Manufacturer specializing in emergency medical equipment, orthopedic fixators, and rehabilitation therapy products.
Where is your production facility located?
Our manufacturing facility is located in Jiangsu Province, China, approximately two hours by car from Shanghai.
What are your standard trading and payment terms?
We typically accept a 30% deposit via T/T after order confirmation, with the remaining 70% balance paid against the bill of lading or via L/C. Our primary shipping port is Shanghai, China.
What is the typical lead time for orders?
The normal production lead time is between 15 to 25 days after the deposit is received, depending on the order volume.
What kind of after-sales service and warranty do you provide?
We offer a 12-month warranty from the date of receipt. During this period, we provide free spare parts and technical guidance. Beyond the warranty, we continue to offer technical support and spare parts at cost.
Which quality certifications do your products hold?
Our products are certified to international standards including CE, FDA, ISO9001, ISO13485, and EN1865, ensuring high quality and safety for medical use.